Millennial Insurance Agents Rely on Digital Tools, Relationship-Building

What’s it like to start work in an insurance agency in 2017? What values do millennial grads bring to the industry? We recently sat down with Jack Griffith, Commercial Lines Associate Producer at Kinghorn Insurance of Beaufort, to learn about his experience just starting out as an agent.

digital tools for insurance agentsInsureSign: Tell us about your career so far.

Jack: I graduated from the Darla Moore School of Business at University of South Carolina in May 2016. I started working with Kinghorn Insurance of Beaufort in July in 2016. Before starting here, I had no insurance experience, so the past 8-9 months have been a baptism by fire.

InsureSign: What did you think about the insurance industry before becoming an insurance agent?

Jack: I didn’t know too much about it. I told them in my interview that I knew what a premium was and what a deductible was, but otherwise, I was a blank slate. I thought the insurance industry was stuffy, but that’s not true at all. I’ve found my job to be very interesting.

InsureSign: What do you like about being an insurance agent?

Jack: As corny as it sounds, I’m a people person and I do enjoy helping people. I like this work because I feel like I’m serving as a partner, helping people understand their policies and how they can protect their livelihoods. Especially small business owners—they work so hard to build something from the ground up, and it can be gone in a second. That’s where we come in.

InsureSign: What would you tell young people considering a career in insurance?

Jack: It’s not a “get rich quick” scheme—you’ve got to be patient for it to pay off. We need to have more young people in the room, new blood and fresh ideas. It really is interesting work and I’m finding it to be a fulfilling career choice.

InsureSign: How do you think technology has changed the day-to-day experience that most insurance agents have?

Jack: It’s been huge. In high school, I worked in law offices, which were pretty similar to insurance agencies in that they had entire rooms dedicated to paper files. Now, we have everything on an agency server. When I get a piece of paper in the mail, there’s no reason to keep it—I throw it away after scanning in.

InsureSign: We’re proud to call your agency a customer of ours. What are some pain points or challenges that InsureSign has solved for your agency?

Jack: It’s great to get signatures without having to set up a meeting and chase somebody down. With InsureSign, you simply hit send and can have the signed document returned in minutes. I know it’s good for our customers too; if you get a phone call at 5:30 p.m., you can solve somebody’s insurance crisis by 5:35.

InsureSign: Do you have a favorite InsureSign feature?

Jack: It’s nice that it’s flexible in signing order. If I need to sign something and a client needs to as well, we can do it all in real time, rather than sending documents back and forth via mail. Having so many different activity fields is good too… you can leave placeholders for initials, check marks, etc. It’s not just signatures.

Best of luck to Jack in his career!

Interested in seeing how digital tools can streamline your insurance business? [Click here to try InsureSign free.](